Privacy Policy and Earning Disclaimer
Last Updated on 6th May 2021
We at Solar Made Simple Ltd are committed to protecting your privacy. This Privacy
Policy applies to our website - www.solarmadesimple.co.uk - owned and controlled by
Solar Made Simple Ltd.
This Privacy Policy governs our data collection processing and usage practices. It also
describes your choices regarding use, access and correction of your personal information.
If you do not agree with the data practices described in this Privacy Policy, you should
not use the Websites or submit your data.
We periodically update this Privacy Policy. We will post any privacy policy changes on
this page and, if the changes are significant, we will provide a more prominent notice by
sending you an email notification.
While we will notify you of any material changes to this Privacy Policy, we encourage
you to review this Privacy Policy periodically.
1. Information we collect about you
 Personal and contact information including your name, telephone number, address,
email address. We may collect some of that contact information when you interact
with us including via our Customer Care Team.
 Details (and copies) of your communications and interactions with us via our
Customer Care Team or otherwise, including by email, telephone (voice
recordings), post and online via webchat, the feedback button or on Solar Made
Simple’s social media channels.
 Transaction details including payments from you for our products and/or services.
 Your financial information including your payment card information when you
make a purchase.
 Information about how you use our website, and which websites you came to us
from.
 Technical information about your device or browser when you use our website,
including geolocation data to determine what country you are accessing our
website from, your internet protocol (IP) address, device ID, browser type and
version and time zone setting, which may in some circumstances be personal data.
 We may also receive personal data directly from you or from various third parties
and public sources, including from social media channels (if you interact with us
through those channels), or other third parties.
2. How and why we use your personal data
In the table below, we set out all of the ways we use your personal data, and why. We
have also identified what our legitimate interests are where appropriate.
It is sometimes necessary for us to process your personal data in order to enter into a
contract with you, or to satisfy a contractual requirement (referred to as ‘performance of
a contract with you’ below), or to comply with a statutory requirement. In those

circumstances, if you do not provide the personal data we require, we will be unable to
provide our support and service services to you.
Registration
We use your personal and contact information to register you as interested in our
services.
Communicating with you
We use the personal and contact information provided by you, copies of your
communications with us to manage our relationship with you. For example:

 to notify you about changes to our Privacy Policy;
 to communicate with you in response to any query, request or complaint
you may have including by email, telephone and in web chat whether
relating to our products or services that you have purchased from us or
otherwise.

Necessary for the performance of a contract with you.
Necessary to comply with a legal obligation.
Necessary for our legitimate interests (to keep our records updated).
Staff training
We may use copies of your communications with us (including voice recordings) in order
to train our staff.
Necessary for our legitimate interests (to ensure that we can provide the best service to
you).
Market research
We may use the personal and contact information you have provided to ask you to take
part in market research or a survey.
We also use the results of any surveys or market research that you undertake to improve
our website, or our service.
Necessary for our legitimate interests (to assess and improve our service and business).
Prize draws and competitions
We may use your personal and contact information, transaction details, and financial
information as part of a prize draw or competition.
Necessary for the performance of a contract with you.
Technical issues

If you contact us about an issue, we may use technical information, and personal and
contact information to administer and protect our business and website (including
troubleshooting, data analysis, testing, system maintenance, support, reporting and
hosting of data).
Necessary for our legitimate interests (for running Solar Made Simple, the provision of
administration and IT services, security and fraud prevention)
Necessary to comply with a legal obligation.
Experience
We use information about your use of our website, together with technical information
about your device and (in some circumstances) your personal and contact information,
and other relevant information that we receive from you or third parties (including
aggregated information that we combine with your personal data), to deliver relevant
website content, prize draws, competitions and other marketing to you, and to manage the
delivery of that content.
For example, we may automatically display relevant advertisements to you based on your
use of our website.
Necessary for our legitimate interests (to ensure that you are shown relevant content
based on your use of our app or website).
Advertising effectiveness
We use information about your use of our website and, in some circumstances, personal
and contact information about you, to measure or understand the effectiveness of the
advertising we serve to you.
Necessary for our legitimate interests (to determine how effective advertising is in order
to improve advertising and its relevance).
Analytics
We use information about your use of our website and technical information, including
about your device or where you are accessing our app or website from, to optimise our
service and to improve our app, website, services, direct marketing, behaviour profiling
and experiences.
Necessary for our legitimate interests (to measure the interactions with our website, to
define types of customers of Solar Made Simple, how customers use the website, to keep
our website updated and relevant, to develop our business and to inform our marketing
strategy).
Winners
If you win on a Solar Made Simple competition/draw, we may use your personal and
contact information to contact you to arrange support.

Necessary for our legitimate interests (to develop our products/services and to manage
our winner services).
Publicity
We may use your personal and limited contact information in any publicity materials
provided that you have given your consent.
Regulatory compliance
We may use your personal and contact information, financial information, information
about any transaction between you and us, information about your use of the website, or
technical information, to enable us to comply with our legal and regulatory obligations.
Necessary to comply with a legal obligation.
Fraud prevention
We may use your personal and contact information, financial information, information
about any transaction between you and us, information about your use of the app or
website, or technical information, in order to undertake analysis for the purposes of
identifying and dealing with any fraud or fraudulent activity.
Necessary to comply with a legal obligation.
Necessary for our legitimate interests (to ensure that transactions and interactions with
us are not fraudulent).
Queries
We may use your personal and contact information, financial information, information
about any transaction between you and us, information about your use of the website, or
technical information for the purpose of dealing with any request, complaint or query
from you.
Necessary to comply with a legal obligation.
Necessary for our legitimate interests (to respond to you and to deal with any request you
may have).
We use your personal data to create aggregated data sets. You are not identifiable from
that aggregated data and it is not considered personal data.
However, if we combine or connect aggregated data with your personal data so that it can
directly or indirectly identify you, we treat the combined data as personal data which will
be used in accordance with this Privacy Policy.
3. How we use your personal data for marketing
We send you marketing communications through a number of different channels. You
may receive newsletters, email notifications and other marketing communications that
either you request from us or which you consent to by opting in when completing a

registration form on our service, and/or have not asked us to stop sending marketing by
email to you.
How to opt out of marketing.
You may opt out from receiving such marketing communications and notifications from
us at any time. There are several ways you can do this. To stop receiving marketing by
email, either:

 Click 'unsubscribe' or update preferences in any email communication we
send;
 Email us at hello@solarmadesimple.co.uk
4. How we share your data with third parties
We sometimes share the data we collect from you with the following trusted third parties:
How to opt out of marketing.
You may opt out from receiving such marketing communications and notifications from
us at any time. There are several ways you can do this. To stop receiving marketing by
email, either:

 Banks and payment providers – to set up and/or to obtain payment of any
amounts due to us.
 Our IT system providers – in order to provide software to set up your
account, to communicate with you via webchat and other communications
providers and to provide our systems to us, including for the purposes of
hosting, support and software licensing.
 Social media platforms – for the purpose of fulfilling the service and
targeted advertising.
 Online survey companies and market research agencies – to undertake
surveys (including for example, our website satisfaction survey) and other
market research and to analyse the results.
 Digital analytics companies – for the purposes of website analytics and
reporting in respect of our analytics and marketing.
 Professional advisers including solicitors, bankers, auditors and insurers –
for the purposes of providing consultancy, banking, legal, insurance and
accounting services.
 Police or other such regulatory authority – as part of an investigation or
otherwise for legal or regulatory purposes.
 Auditors – to audit our systems and transactions for the purposes of
ensuring efficiency, or regulatory or contractual compliance.
 We will disclose your personal information to third parties if we are under
a duty to disclose or share your personal data in order to comply with any
legal or regulatory obligation or request. We do this in order to protect our
rights, property or safety or of our clients, or others. This includes
exchanging information with other companies and organisations for the
purposes of fraud protection.
5. How we protect your data

We have put various measures in place to protect your personal data:

 Our entire site is accessed using https rather than http, meaning that all
information that is sent and received is encrypted for additional security.
You can see this in the address bar of your browser.
 As described in this Privacy Policy, we may in some instances disclose
your personal data to third parties. Where we do, we require that third
party to have appropriate technical and organisational measures in place to
protect your personal data; however, in some instances we may be
compelled by law to disclose your personal data to a third party, and have
limited control over how it is protected by that party.
 Your personal data may be processed outside the EU – including our third
parties mentioned.
 Where your personal data is transferred outside of the EU, we require that
appropriate safeguards are in place.
6. How long we keep your personal data
We will only keep your personal data for as long as necessary to fulfil the purposes we
collected it for, including for the purposes of satisfying any legal, accounting, or reporting
requirements.
At the end of that retention period, your data will either be deleted or anonymised (so
that it can no longer be associated with you) for research or statistical purposes.
To determine the appropriate retention period for personal data, we consider the amount,
nature, and sensitivity of the personal data, the potential risk of harm from unauthorised
use or disclosure of your personal data, the purposes for which we process your personal
data and whether we can achieve those purposes through other means, and the applicable
legal requirements.
You are entitled to ask us to delete your data: see ‘Your rights’ below for further
information.
7. Your rights
You have the right:

 to ask us not to use your personal data for marketing
 to ask us not to process your personal data where it is processed on the
basis of legitimate interests, if there are no compelling reasons for that
processing;
 to request from us access to personal information held about you (see
below);
 to ask for the information we hold about you to be rectified if it is
inaccurate or incomplete;
 to ask that we stop any consent-based processing of your personal data
after you withdraw that consent;
 to ask, in certain circumstances, to delete the personal data we hold about
you;

 to ask, in certain circumstances, for the processing of that information to
be restricted; and
 to ask, in certain circumstances, for data portability.

8. Contact us
If you have any questions about our Privacy Policy, including any requests to exercise
your rights, please contact the Data Protection Officer using the details set out below:
By post to:
Data Protection Officer
Solar Made Simple
Victoria Mill, Rutland St,
Bradford BD4 7EA
By email to: hello@solarmadesimple.co.uk
To request a copy of the personal data that Solar Made Simple holds about you, please
send your request in writing to the Data Protection Officer at the above address. To
enable us to verify your identity and process your request, you must include all of the
following information and documentation with your request:

 your full name;
 the email address you registered with;
 a description of the data that you are requesting, including a date range;
 proof of your ID;
 the date of the request.

If you are unhappy with our processing of your personal data, you have the right to
complain at any time. We would, however, appreciate the chance to deal with any
concerns before you approach the appropriate authority, so please contact the Data
Protection Officer by email in the first instance.
9. Cookies

We use cookies and similar technologies to recognise you, your browser and your device.
We also allow carefully selected third parties to use cookies, pixels and ad tags while you
are browsing our website. These collect information about your browsing habits and
usage and allow us to show you ads while you are browsing our website and other sites
on the internet. All of our advertising cookies used are described in the cookie list below.
There are four main types of cookies and technology. Here's how and why we use them:
Strictly necessary cookies
These are cookies that are required for the operation of our website. Without these
cookies, you will not be able to use some functionality on our website.

Performance cookies
These cookies collect information about how you use our website and help us improve the
way our website works by making it easier for you to navigate to and complete various
tasks.
Functionality cookies
These cookies allow us to remember choices you make and your preferences, in order to
improve your experience of our website and app.
Advertising cookies and pixels
Our carefully selected media partners place third party cookies, pixels and ad tags onto
our website and app on our behalf. These cookies record your visit to our website, the
pages you have visited and the links you have followed.
We use this information to make our website and the content displayed more relevant to
you. They are also used to limit the number of times you see certain content, as well to
measure the effectiveness of our digital campaigns.
We may share this analytics information with third parties for these purposes. You can
delete these cookies and still continue to use the website.
More information about these types of cookies and opt out information can be found in
Manage your cookies.
Managing your cookies
For more information about cookies, how to opt out and the steps you can take to protect
your privacy on the internet, go to http://www.youronlinechoices.com – the guide to
online behavioural advertising and privacy. This website is operated by the Internet
Advertising Bureau, the industry body for online advertising. On here you'll find
information about how behavioural advertising works, how to opt out, further information
about cookies and the steps you can take to protect your privacy on the internet.
If you'd prefer to restrict, block or delete cookies from our website, you can do so in your
browser settings. If you choose to disable cookies, then please note that this may limit the
way you use our Website. For example, you may have to re-enter information that would
have ordinarily been stored as a cookie.
Changes to this Privacy Policy
Any changes that we may make to our Privacy Policy in the future will be posted on our
website. Where appropriate, we will notify you of the changes periodically.

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